Policies
Policies & Procedures
Service Agreement
Services
Customer warrants that Waste Materials collected under this Agreement shall only be non-hazardous putrescible and non-putrescible solid waste and recyclable materials generated by Customer. Excluded Waste Materials include, and Customer agrees not to deposit or permit the deposit for collection of, any radioactive, volatiles, corrosive, flammable, explosive, biomedical, infectious, biohazardous, regulated medical or hazardous waste, toxic substance or material, as defined by applicable federal, state or local laws or regulations. Also excluded are construction materials, any waste generated by an independent contractor (landscaper, painter, remodel, etc.), and any materials deemed unsafe for TRT equipment and/or employees. Any deposit of prohibited items shall incur a fee of $25.00 and may result in non-service until the items are removed. No credits or discounts will apply to services not rendered as a result of non-compliance of this service agreement.
See list of excluded items here: https://titanrecycleandtrash.net/trash-disposal
Customer agrees to have their containers out for collection no later than 6:00 AM regardless of usual service time.
Billing and Payment
Customer shall pay for the services furnished by TRT within fifteen (15) days of the due date of TRT's invoice. Services not paid for within the specified time period are subject to late fees of $15.00 per billing period and/or suspension of service until payment is received. TRT may increase the charges to the account for any of the following: increase in disposal rates or volume; fuel or transportation increases; changes in local, state or federal laws or regulations; and acts of God.
Equipment
All equipment furnished by TRT shall remain the property of TRT; however, Customer shall have care, custody and control of the equipment and shall bear responsibility and liability for all loss or damage to the equipment while at Customer's location(s). Customer shall not overload, move from its intended location, or alter the equipment and shall use the equipment only for its intended purpose.
Any damage caused by misuse may result in a reasonable repair/replacement fee imposed upon individual user of equipment by TRT. If equipment is damaged as a result of TRT's service or negligence, manufacturer defect, or normal wear and tear, TRT will replace equipment at no cost to Customer.
At the termination of this Agreement, Customer shall return the equipment to TRT in the condition in which it was provided, normal wear and tear excepted. TRT shall not be responsible for any damage to Customer's property, including pavement, subsurface or curbing, resulting from TRT's provision of services hereunder. Customer warrants that Customer's right of way is sufficient to bear the weight of TRT's equipment and vehicles.
Service is limited to Titan-issued containers and their contents; no additional materials will be collected unless arrangements are made in advance with Titan staff.
Vacation / Suspension
Stop/Start Service Request
Please use the Existing Customers link to request suspension / hold.
Stop service requests must be for a minimum of 30 days.
Vacation holds require a one-time fee of $20 per hold.
Any additional changes to stop or start dates may be subject to additional fees.
Services placed on hold for an extended period may be subject to a startup fee upon resumption.
Vacation holds may not be combined with other offers such as pay-ahead discounts.
Tucson's Premier Locally Owned Trash Service
Phone Hours
Mon 09:00 am – 03:00 pm
Tue 09:00 am – 03:00 pm
Wed 09:00 am – 03:00 pm
Thu 09:00 am – 03:00 pm
Fri 09:00 am – 01:00 pm
Sat - Closed
Sun - Closed
Copyright Titan Trash 2026. All rights reserved